Privacy Policy

1. Introduction

Shalom Serviced Accommodation Ltd (Company No. 14358549), trading as "Shalom SA", is committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

We are the data controller responsible for your personal data and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following personal data:

• Identity Data: Full name, date of birth
• Contact Data: Email address, phone number, postal address
• Booking Data: Check-in/check-out dates, number of guests, special requests
• Payment Data: Payment card details (processed securely by our payment provider)
• Technical Data: IP address, browser type, device information when you visit our website
• Communication Data: Records of correspondence with us

3. How We Use Your Information

We use your personal data for the following purposes:

• To process and manage your booking
• To communicate with you about your reservation
• To process payments and refunds
• To provide you with check-in instructions and property information
• To respond to your enquiries and requests
• To send you important updates about your stay
• To comply with legal obligations
• To improve our services and website

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract: Processing is necessary to perform our contract with you (your booking)
• Legal Obligation: Processing is necessary to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
• Consent: Where you have given consent for specific purposes (e.g., marketing communications)

5. Data Sharing

We may share your personal data with:

• Payment Processors: To securely process your payments
• Booking Platforms: If you booked through Airbnb, Booking.com, or similar platforms
• Service Providers: Such as cleaning services, who need access to booking information
• Legal Authorities: When required by law or to protect our legal rights

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Payment information is processed securely through PCI-compliant payment providers and is not stored on our systems.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Booking records: 6 years after your stay (for legal and accounting purposes)
• Communication records: 3 years after last contact
• Marketing preferences: Until you withdraw consent

8. Your Rights

Under data protection law, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

We use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: To understand how visitors use our website

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

We encourage you to review this policy periodically to stay informed about how we protect your data.